Return Policy
Return Information
We offer a 30 day money back guarantee. Just send any unused item back to us within 30 days of ORDERING in the original packaging and we will gladly refund your money. We do not require a return authorization. We recommend you use an insured carrier such as UPS, FEDEX, or INSURED priority mail! We can not accept returns past 30 days from date of order. Skincare/hair care/cosmetics items are not returnable. No exchanges are accepted. All returns will result in refund to original payment method.
Return Address:
Palisade Scents
463 Main Street Ste 1R #3100
Little Falls, NJ 07424
To complete your return, please include your order# on the outside of the package.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@palisadescents.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@palisadescents.com and send your item to:
Palisade Scents
463 Main Street Ste 1R #3100
Little Falls, NJ 07424
Shipping returns
To return your product, you should mail your product to:
Palisade Scents
463 Main Street Ste 1R #3100
Little Falls, NJ 07424
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at customerservice@palisadescents.com for questions related to refunds and returns.
